ITIL v4: What is the service consumer’s contribution to the reduction of risk?

OPTIONS

• Paying for the service
• Managing server hardware
• Reducing communication constraints
• Managing staff availability

ANSWER

Reducing communication constraints

EXPLANATION

It is the duty of the provider to manage the level of risk on behalf of the consumer. This should be handled based on a balance of what matters most to the consumer and to the provider. The consumer contributes to the reduction of risk through clearly communicating the critical success factors (CSFs) and constraints that apply to the service.