Home » Certification Exams Questions » ITIL v4: When planning continual improvement, which approach for assessing the current state of a service is correct?

OPTIONS

  • An organization should always use a single technique to ensure metrics are consistent
  • An organization should always use a strength, weakness, opportunity, and threat (SWOT) analysis
  • An organization should always develop competencies in methodologies and techniques that will meet their needs
  • An organization should always use an approach that combines Lean, Agile, and DevOps methodologies

ANSWER:

An organization should always develop competencies in methodologies and techniques that will meet their needs

EXPLANATION

When assessing the current state, there are many techniques that can be employed, such as a strength, weakness, opportunity, and threat (SWOT) analysis, a balanced scorecard review, internal and external assessments and audits, or perhaps even a combination of several techniques. Organizations should develop competencies in methodologies and techniques that will meet their needs

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