ITIL v4: What is a means of enabling value cocreation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

OPTIONS

• Service management
• Continual improvement
• A service
• An IT asset

Answer:

A service

EXPLANATION

Definition of service is a means of enabling value cocreation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.