ITIL v4: Which ITIL guiding principle recommends using existing services, processes, and tools when improving services?
OPTIONS
- Progress iteratively with feedback
- Keep it simple and practical
- Start where you are
- Focus on value
Answer:
Start where you are
Explanation:
Starting, without first considering what is already available to be leveraged can be extremely wasteful, not only in terms of time, but also in terms of the loss of existing services, processes, people, and tools that could have significant value in the improvement effort. Do not start without first considering what is already available to be leveraged.
