Home » Certification Exams Questions » ITIL v4: Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

OPTIONS

  • Change enablement
  • IT asset management
  • Service desk
  • Service request management

Answer:

Service request management

Explanation:

The purpose of the service request management practice is to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

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