Home » Certification Exams Questions » ITIL v4: Why are the ITIL guiding principles used?

OPTIONS

  • To help an organization make good decisions
  • To direct and control an organization
  • To identify activities that an organization must perform in order to deliver a valuable service
  • To ensure that an organization’s performance continually meets stakeholders’ expectations

Answer:

To help an organization make good decisions

Explanation:

The guiding principles defined here embody the core messages of ITIL and of service management in general, supporting successful actions and good decisions of all types and at all levels.

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