ITIL v4: How should automation be implemented?
OPTIONS
- By replacing human intervention wherever possible
- By replacing the existing tools
- By initially concentrating on the most complex tasks
- By optimizing as much as possible
Answer:
By optimizing as much as possible
Explanation:
Optimization means to make something as effective and useful as it needs to be. Before an activity can be effectively automated, it should be optimized to whatever degree is possible and reasonable.
