ITIL v4: What in these options should be used to set user expectations for request fulfilment times?
OPTIONS
- The frequency of the customer’s requests for service delivery
- The consumer demand for the service
- The time needed to realistically deliver the service
- The service levels of the supplier
Answer:
The time needed to realistically deliver the service
Explanation:
The expectations of users regarding fulfilment times should be clearly set, based on what the organization can realistically deliver.
