Home » Certification Exams Questions » ITIL v4: Which of these dimensions includes activities and workflows?

OPTIONS

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

Answer:

Value streams and processes

Value stream is a series of steps an organization undertakes to create and deliver products and services to consumers. Process is a set of interrelated or interacting activities that transform inputs into outputs.

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