ITIL v4: What is the main purpose of the relationship management practice?

OPTIONS

• To establish and nurture the links between the organization and its stakeholders
• To align the organization’s practices and services with changing business needs
• To set clear business-based targets for service performance
• To support the agreed quality of a service handling for all agreed, user-initiated service requests

Answer:

To establish and nurture the links between the organization and its stakeholders

Explanation:

The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.