ITIL v4: Which practice alignes the organization’s practices and services with the changing business needs?
OPTIONS
- Service-level management
- Service-configuration management
- Relationship management
- Continual improvement
Answer:
Continual improvement
Explanation:
The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services.
