Home » Certification Exams Questions » ITIL v4: What is typically needed to assign complex incidents to support groups?

OPTIONS

  • A self-help tool
  • The incident priority
  • A change schedule
  • The incident category

Answer:

The incident category

Explanation:

Typically, the routing is based on the incident category, which should help to identify the correct team. More complex incidents will usually be escalated to a support team for resolution.

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