ITIL v4: Which of these should be logged and managed as a problem?
OPTIONS
- A user requests the delivery of a laptop
- A monitoring tool detects a change of state for a service
- Trend analysis shows a large number of similar incidents
- Continual improvement needs to prioritize an improvement opportunity
Answer:
Trend analysis shows a large number of similar incidents
Explanation:
One of the identification activities of problem identification is to perform a trend analysis of incident records.
