ITIL v4: Why should incidents be prioritized?
- To help automated matching of incidents to problems or known errors
- To identify which support team the incident should be escalated to
- To ensure that incidents with the highest business impact are resolved first
- To encourage a high level of collaboration within and between teams
Answer:
To ensure that incidents with the highest business impact are resolved first
Explanation:
Incidents are prioritized based on an agreed classification to ensure that incidents with the highest business impact are resolved first.
