ITIL v4: What is the purpose of the relationship management practice?
OPTIONS
- To align the organization’s practices and services with changing business needs
- To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
- To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
- To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
Answer:
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
Explanation:
The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.
