ITIL v4: Identify the missing word in the following sentence.

A customer is the role that defines the requirements for a service and takes responsibility for the ________ of service consumption.

OPTIONS

Answer:

Outcomes

Explanation:

The customer role defines the requirements for a service and takes responsibility for the outcomes of service consumption.

«ITIL v4: Which practice has a purpose that includes restoring normal service operation as quickly as possible?

ITIL v4: Which guiding principle describes the importance of doing something instead of spending a long time analyzing different options?»