Home » Certification Exams Questions » ITIL v4: Which statement about the service desk practice is correct?

OPTIONS

  • It provides a link with stakeholders at strategic and tactical levels
  • It carries out change assessment and authorization
  • It investigates the cause of incidents
  • It needs a practical understanding of the business processes

Answer:

It needs a practical understanding of the business processes

Explanation:

Another key aspect of a good service desk is its practical understanding of the wider organization, the business processes, and the users.

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