ITIL v4: What type of change is most likely to be managed by the service request management practice?

OPTIONS

• A normal change
• An emergency change
• A standard change
• An application change

Answer:

A standard change

Explanation:

Fulfilment of service requests may include changes to services or their components. Usually these are standard changes. and standard changes are low-risk, preauthorized changes that are well understood, fully documented, and can be implemented without needing additional authorization. They are often initiated as service requests.