ITIL v4: Which practice provides support for managing feedback, compliments, and complaints from users?
OPTIONS
- Change enablement
- Service request management
- Problem management
- Incident management
Explanation:
The purpose of the service request management practice is to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. Each service request may include one or more of the following, i.e., feedback, compliments, and complaints (for example, complaints about a new interface or compliments to a support team).
