Home » Certification Exams Questions » ITIL v4: What should all continual improvement decisions be based on?

OPTIONS

  • Details of how services are measured
  • Accurate and carefully analyzed data
  • An up-to-date balanced scorecard
  • A recent maturity assessment

Answer:

Accurate and carefully analyzed data

Explanation:

Accurate data, carefully analyzed and understood, is the foundation of fact-based decision-making for improvement. The continual improvement practice should be supported by relevant data sources and by skilled data analytics to ensure that each potential improvement situation is sufficiently understood.

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