ITIL V4: Which value chain activity ensures people understand the organization’s vision?

Which value chain activity ensures people understand the organization’s vision?

OPTIONS

• Improve
• Plan
• Deliver and support
• Obtain or build

Explanation:

Plan

Answer:

The purpose of the plan value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.