ITIL V4: Which would be supported by the service request management practice?
Which would be supported by the service request management practice?
OPTIONS
- A request to authorize a change that could have an effect on a service
- A request from a user for something which is a normal part of service delivery
- A request to restore service after a service interruption
- A request to investigate the cause of multiple related incidents
Answer:
A request from a user for something which is a normal part of service delivery
Explanation:
A service request is a request from a user or a user’s authorized representative that initiates a service action which has been agreed as a normal part of service delivery.
