ITIL V4 Foundation: Which is a potential benefit of using an IT service management tool to support the incident management practice?
Which is a potential benefit of using an IT service management tool to support the incident management practice?
OPTIONS
- It may ensure that the cause of incidents is identified within agreed times.
- It may provide automated matching of incidents to problems or known errors.
- It may ensure that supplier contracts are aligned with the needs of the service provider.
- It may provide automated resolution and closure of complex incidents.
Answer:
It may provide automated matching of incidents to problems or known errors.
Explanation:
Modern IT service management tools can provide automated matching of incidents to other incidents, problems or known errors.
