ITIL V4 Foundation: Which practice includes the classification and ownership of queries and requests from users?
Which practice includes the classification and ownership of queries and requests from users?
OPTIONS
- Service desk
- Incident management
- Change enablement
- Service level management
Answer:
Service desk
Explanation:
Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
