How does SAFe describe Customer Centricity?
How does SAFe describe Customer Centricity?
OPTIONS
- As a mindset focused on Customer behaviors that produce the best innovations
- As a set of practices employed to make products focused on the Customer
- As a strategy to meet the needs of an ever-changing Customer market
- As a way of working to include the Customer in daily work processes and planning
Answer:
As a mindset focused on Customer behaviors that produce the best innovations
Explanation:
SAFe (Scaled Agile Framework) describes customer centricity as a mindset that is focused on understanding and serving the needs of the customer. The idea is that by putting the customer at the center of everything the organization does, the organization can create innovations that are most relevant and valuable to the customer.
Customer centricity is a key principle in SAFe, and is incorporated throughout the framework in various ways. For example, SAFe encourages the development of a deep understanding of the customer, their behaviors, and their needs through continuous engagement and feedback. This helps to ensure that the organization is always focused on delivering value to the customer and creating solutions that meet their needs.
In SAFe, customer centricity is not just about creating a better product or solution, but it is also about creating a culture of continuous improvement and innovation. By putting the customer first, SAFe encourages teams to continuously experiment, test new ideas, and refine their solutions based on feedback from the customer.
In summary, SAFe describes customer centricity as a mindset that is focused on understanding and serving the needs of the customer in order to create the best innovations. This principle is incorporated throughout the framework, and is seen as a key driver of value creation and continuous improvement.
