An organization wants to improve their change enablement practice. Which improvement activity best demonstrates the use of the guiding principle optimize and automate?
OPTIONS
- Ensure that every change is reviewed by a customer representative
- Increase the frequency of meetings where changes are assessed
- Measure the percentage of changes that deliver the expected value
- Increase the number of standard changes that are available for use
ANSWER
Increase the number of standard changes that are available for use
EXPLANATION
The guiding principle optimize and automate states that organizations must maximize the value of the work performed by their human and technical resources. Standard changes are fully documented and the risks are understood, therefore less effort is expended every time one is used. Standard changes are low-risk, pre-authorized changes that are well understood and fully documented and can be implemented without needing additional authorization.
