What are the two costs that every service relationship must consider?

OPTIONS

• The cost of providing the service and the cost of improving the service
• The cost introduced by the service and the cost removed by the service
• The cost of creating the service and the cost charged for the service
• The cost of applications and the cost of infrastructure

ANSWER

The cost introduced by the service and the cost removed by the service

EXPLANATION

Service providers help consumers to achieve outcomes and in doing so, adopt some of the associated risks and costs. However, service relationships can introduce new risks and costs.