What should the consultant and the organization do next?

An IT organization has engaged a consultant to help them plan improvements. The consultant has reviewed documents and interviewed staff to understand the organization’s vision and its current state. What should the consultant and the organization do next?

OPTIONS

• Agree to a high-level direction for the improvement initiative
• Agree to specific objectives for the improvement initiatives
• Start implementing new tools and processes required by the improvement initiative
• Communicate the benefits of the improvement initiative

ANSWER

Agree to specific objectives for the improvement initiatives

EXPLANATION

The next step of the improvement model is where do we want to be? This involves creating a prioritized list of improvements with associated smart objectives and balanced KPIs