Which approach will ensure IT services are aligned with company objectives and producing the expected business value?
A company in a highly competitive market is looking closely at internal operations to ensure all activities are producing the highest business value possible. The CIO has been asked to demonstrate how IT services are aligned with company objectives. Which approach will ensure IT services are aligned with company objectives and producing the expected business value?
OPTIONS
- Develop a metrics cascade from organizational goals and objectives to IT service metrics
- Develop IT service metrics that demonstrate what outcomes users can achieve with the IT services provided to them
- Create a business case for core IT systems to justify a positive return on investment
- Develop a value stream map for each IT service highlighting the areas where IT is providing value directly to customers
ANSWER
Develop a metrics cascade from organizational goals and objectives to IT service metrics
EXPLANATION
A metrics cascade is a way of connecting service metrics with the organization’s goals and objectives. For an organization to make good decisions, it must measure the right things. This can be done by connecting what is measured to the organization’s desired outcomes and the purpose it wants to fulfill.
