A Black Belt receives comments from his customer. What should be his first action step?

OPTIONS

• Analyze VOC Comments
• Translate the VOC to CTQ Metrics
• Know that the VOC is random
• Understand the VOB and VOP

ANSWER

Analyze VOC Comments

EXPLANATION

On receipt of comments and before the Black Belt converts the VOC to CTQ, analysis of customer comments needs to be done, so THE FIRST OPTION is correct.