LSSGB: Who should complete the control phase after the successful completion and implementation of the first four phases of DMAIC?

OPTIONS

• The green belt alone; the project has been successfully completed.
• The process owner alone; it is his responsibility to take the project from here.
• The process owner and the Green Belt together should complete the control phase.
• The complete team is the most desirable option.

ANSWER

The complete team is the most desirable option.

EXPLANATION

The control phase should be completed by the entire team. Control is not an insignificant phase of the DMAIC process. The green belt or the process owner alone may not have the ability and knowledge to structure the last control step.