LSSGB: What is the concept behind PDCA?
OPTIONS
- The Deming/Shewhart cycle
- Process flow
- Continuous improvement
- Satisfying suppliers
ANWER
Continuous improvement
EXPLANATION
The key question phrase is “concept behind.” Option b is inappropriate and does not fit the question. Option a would be correct if the question requested another name for PDCA. Answer option d could be one of the number of potential positive outcomes of this activity. However, the concept behind and objective of PDCA is that of continuous improvement.
