An organization uses several teams to develop and deploy new services. The new services are always received well by the consumers, but the organization thinks that the overall flow of activities could be improved. Which approach is the best to assess this situation? OPTIONS Documenting...
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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OPTIONS A policy A control A guideline A tactic ANSWER A guideline EXPLANATION As the dress code is suggested (not mandated), this is an example of a guideline. A guideline is a recommended practice that allows some discretion in its interpretation, implementation, or use.
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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Project managers are constantly having to compete for and reallocate specialist staff. As a result, the specialists’ priorities are constantly changing and they are frequently required to delay work on one task in order to complete a task that has been given a higher priority....
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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OPTIONS Ensure that every change is reviewed by a customer representative Increase the frequency of meetings where changes are assessed Measure the percentage of changes that deliver the expected value Increase the number of standard changes that are available for use ANSWER Increase the number...
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A service provider must demonstrate compliance to an international standard before a new service consumer will sign a contract with them. What method would be most helpful in this situation? OPTIONS SWOT analysis SLA achievement analysis Gap analysis Maturity assessment ANSWER Gap analysis EXPLANATION The...
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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An organization has a project to replace all of its desktop computers, using several support teams. Which is an example of a progress measurement for this project? OPTIONS Number of desktop computers replaced without following an approved procedure Percentage of desktop computers replaced within the...
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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OPTIONS A business case A gap analysis An improvement review A lessons-learned analysis ANSWER An improvement review EXPLANATION An improvement review is an evaluation using metrics and other evidence to determine whether an improvement has achieved its desired outcomes and if not, what needs to...
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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OPTIONS To establish and regularly review the goals cascade throughout the organization To develop and regularly review IT measurements and metrics To annually review and approve IT projects to maximize business value To establish and regularly review the effectiveness of risk management and internal controls...
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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A service provider has a good reputation for delivering services to a fast-changing market in which consumers find it easy to switch providers in response to social trends. The service provider wants to perform an assessment to identify how to improve its services and maintain...
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January 8, 2022 admin
CSM - Certified Scrum Master
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An IT manager is planning improvements. They have identified four stakeholders and how they will be affected by the improvement. Which two stakeholder groups have high impact and high involvement? 1. Customers, who will see improved value from the services 2. IT director, who will...
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January 8, 2022 admin
Certification Exams Questions, ITIL DPI - Direct, Plan, Improve
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