Service desk Service request management Service-level management Service configuration management Service-level management Perform service reviews to ensure that the current set of services continues to meet the needs of the organization and its customers.
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Certification Exams Questions, ITIL V4 Foundation
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To help plan emergency changes To help authorize standard changes To help assign a change authority To avoid change conflicts To avoid change conflicts The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources.
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Certification Exams Questions, ITIL V4 Foundation
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Less low-level work and a greater ability to focus on user experience Increased phone contact and a reduced ability to focus on user experience Ability to work from multiple, geographically dispersed locations Ability to work from a single centralized location Less low-level work and a...
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September 27, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Change enablement IT asset management Service desk Service request management Service request management The purpose of the service request management practice is to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
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September 27, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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To help an organization make good decisions To direct and control an organization To identify activities that an organization must perform in order to deliver a valuable service To ensure that an organization’s performance continually meets stakeholders’ expectations To help an organization make good decisions...
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Certification Exams Questions, ITIL V4 Foundation
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Creating incident records Diagnosing and resolving incidents Escalating incidents to a support team for resolution Trend analysis of incident records Trend analysis of incident records A trend analysis of incident records is conducted as part of problem management.
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September 27, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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By replacing human intervention wherever possible By replacing the existing tools By initially concentrating on the most complex tasks By optimizing as much as possible By optimizing as much as possible Optimization means to make something as effective and useful as it needs to be....
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September 27, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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The use of _____ should support, not replace, what is observed when using the start where you are guiding principle. Measurement Tools Plans Process Measurement The use of measurement is important to this principle. It should, however, be used to support the analysis of what...
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September 27, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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To protect the information needed by the organization to conduct its business To observe services and service components To ensure that accurate and reliable information about the configuration of services is available when and where it is needed To plan and manage the lifecycle of...
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September 27, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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Use a single workflow for all types of service request Use different workflows for each type of service request Avoid workflows for simple service requests Leverage existing workflows whenever possible Leverage existing workflows whenever possible Different types of service requests will have different fulfilment workflows,...
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September 27, 2021 admin
Certification Exams Questions, ITIL V4 Foundation
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