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ITIL v4: Define a Problem.

OPTIONS An unplanned interruption to a service or reduction in the quality of a service A cause, or potential cause, of one or more incidents A problem that has been analyzed and has not been resolved Any change of state that has significance for the...
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ITIL v4: Identify the missing words in the following sentence.

The management of information security incidents usually requires _______. OPTIONS Immediate escalation Specialist teams A separate process Third-party support Answer: A separate process EXPLANATION There are usually separate processes for managing major incidents, and for managing information security incidents
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