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Which of the following best describes internal failure costs?

OPTIONS The economic costs associated with a catastrophic failure of an internal subsystem The unavoidable quality system costs associated with the production of any product or service The opposite of external failure costs The costs resulting from a nonconformance detected before a product or service...
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Benchmarking is difficult to perform on processes that:

OPTIONS can be identified and researched easily are practiced in many different industries have a major impact on the success of the business have not been documented ANSWER have not been documented EXPLANATION For an undocumented process, Benchmarking would not yield any good results.
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A Black Belt would use non-parametric statistical methods when:

OPTIONS knowledge of the underlying distribution of the population is limited the measurement scale is either nominal or ordinal the statistical estimation is required to have higher assurance management requires substantial statistical analysis prior to implementation ANSWER the measurement scale is either nominal or ordinal...
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Poka-yoke is best defined as:

OPTIONS improving machine efficiency reducing field failures to virtually zero capturing the voice of the customer preventing controllable defects ANSWER preventing controllable defects EXPLANATION A poka-yoke device is one that prevents incorrect parts from being made or assembled, or that easily identifies a flaw or...
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