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LSSGB: Poka-yoke is best defined as:

OPTIONS capturing the voice of the customer improving machine efficiency reducing field failures to virtually zero preventing controllable defects ANSWER preventing controllable defects EXPLANATION A poka-yoke device is one that prevents incorrect parts from being made or assembled, or easily identifies a flaw or error.
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LSSGB: Statistical quality control techniques are an application of:

OPTIONS Permutation concepts Probability theory Pareto’s law Logarithmic interpolation ANSWER Probability theory EXPLANATION Choices a and d are not serious considerations. Pareto’s law is an important quality control concept, but it is based on an observation of fact. All quality control techniques, such as control...
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